Emergency Response Plan: Threats and Threatening Phone Calls

The Emergency Response Plans are designed to protect all employees during emergencies. It is important to thoroughly understand proper precautions and procedures to avoid conflict and any additional hazards. 

For your reference, the Genera safety team and their extensions are listed on the right-hand side of this blog.

How to handle threatening phone calls, bomb threats, and/or any other type of harmful threat:

1.) Ensure that employees who answer the phone keep a Bomb Threat Checklist near their phone.

2.) Record what the call said as quickly as possible using the Bomb Threat Checklist.

3.) Dial 9-1-1 or signal someone near you to call if you specifically are unable to do so.

4.) Make an effort to hear the entire message and remember exact wording used.

5.) Be alert for any background noises or sounds and attempt to identify caller. 

6.) Communicate all pertinent details and circumstances to Liz (Office Manager), the police and Building Services. 

7.) Be prepared to evacuate the building upon direction from proper authorities. 

For more safety and crime information, please visit the Charlotte Mecklenburg Police Department website here.